28 5月 2025
Scroll. Click. Suffer: The Hidden Human Cost of Content Moderation and Data Labelling
要約
Date Reported: 28 5月 2025
場所: コロンビア
企業
Meta (formerly Facebook) - Client , ByteDance - Clientその他
Not Reported ( テクノロジー：ソフトウェア及びウェブ/デジタルサービス ) - Employer関連
Total individuals affected: Number unknown
移住者・移民労働者: ( Number unknown - Location unknown , テクノロジー：ソフトウェア及びウェブ/デジタルサービス , Men , Unknown migration status )課題
メンタルヘルス , 威嚇及び脅迫 , Excessive production targets , Occupational Health & Safety , レイプ及び性的虐待 , Access to Non-Judicial Remedy , Reasonable Working Hours & Leisure Time , Denial of leave , Contract Substitution , 情報へのアクセス , 表現の自由の否定回答
Response sought: Yes, by Journalist
External link to response: (Find out more)
取られた措置: Equidem shared the reports findings with Bytedance & Meta.Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. The responses can be read in more detail in the report.
情報源のタイプ: NGO
要約
Date Reported: 28 5月 2025
場所: ガーナ
企業
ByteDance - Client , Meta (formerly Facebook) - Clientその他
Not Reported ( テクノロジー：ソフトウェア及びウェブ/デジタルサービス ) - Employer関連
Total individuals affected: Number unknown
移住者・移民労働者: ( Number unknown - Location unknown , テクノロジー：ソフトウェア及びウェブ/デジタルサービス , Men , Unknown migration status )課題
メンタルヘルス , Excessive production targets , Denial of leave , 威嚇及び脅迫 , Access to Non-Judicial Remedy回答
Response sought: Yes, by Journalist
External link to response: (Find out more)
取られた措置: Equidem shared the reports findings with Bytedance & Meta. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. The responses can be read in more detail in the report.
情報源のタイプ: NGO
要約
Date Reported: 28 5月 2025
場所: ケニア
企業
Meta (formerly Facebook) - Client , OpenAI - Clientその他
Not Reported ( テクノロジー：ソフトウェア及びウェブ/デジタルサービス ) - Employer関連
Total individuals affected: Number unknown
移住者・移民労働者: ( Number unknown - Location unknown , テクノロジー：ソフトウェア及びウェブ/デジタルサービス , Gender not reported , Unknown migration status )課題
組合の自由 , Right to Unionisation , Dismissal , 情報へのアクセス , Reasonable Working Hours & Leisure Time , Denial of leave回答
Response sought: Yes, by https://equidem.org/wp-content/uploads/2025/05/Equidem-Data-Workers-Report-May-29.pdf
取られた措置: Equidem shared the reports findings with Meta & OpenAI. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. OpenAI said it conducted an investigation and found no evidence to the support the claims. The responses can be read in more detail in the report.
情報源のタイプ: NGO
要約
Date Reported: 28 5月 2025
場所: ケニア
企業
Remotasks (part of Scale AI) - Employer関連
Total individuals affected: Number unknown
労働者: ( Number unknown - Location unknown - Sector unknown , Gender not reported )課題
Excessive production targets , Irregular Work , Social Security , Access to Non-Judicial Remedy , Occupational Health & Safety回答
Response sought: Yes, by Journalist
External link to response: (Find out more)
取られた措置: Remotask's response can be read in full in the report.
情報源のタイプ: NGO
... Launched on May 28, 2025, ‘Scroll. Click. Suffer.’ is Equidem’s in-depth investigation into the hidden workforce behind AI and social media—data labellers and content moderators. Based on interviews with 113 workers across Colombia, Kenya, and the Philippines, the report exposes the extreme occupational, psychological, sexual, and economic harms faced by those moderating violent content and training AI models for platforms like Meta, TikTok, and ChatGPT.
From PTSD and substance dependency to union-busting and exploitative contracts, it reveals an industry architecture that normalises harm and conceals abuse. Tech giants outsource risk down opaque, informal supply chains, while workers are silenced by NDAs, punished for speaking out, and denied basic protections.
Grounded in worker testimonies and legal analysis, the report outlines a clear roadmap for reform—and calls on lead firms, investors, governments, and the ILO to centre the rights of digital workers...
[Equidem shared the reports findings with Bytedance, Meta, OpenAI, and Remotasks. ByteDance did not respond to Equidem. Meta said it takes “the support of content reviewers seriously” and that it “requires all the companies” it workers with to “provide 24/7 on-site support with trained practitioners” and other safety measures. OpenAI said it conducted an investigation and found no evidence to the support the claims. Remotasks also outlined safety measures in place, including a “24/7 anonymous hotline”, and noted “ongoing improvements” they claim the firm has undertaken. The responses can be read in more detail in the report]