The present research will contribute to the current literature on CSR and will propose a model for company-based mechanisms that can aspire to solving disputes in non-judicial, anticipated and CSR-conscious way. Hence, the mechanism should be designed to solve disputes related to all kind of CSR issues - human rights, labour and environmental issues). The design of the CSR grievance mechanism will be based on the framework of John Ruggie's guiding principles. [refers to HP, Xstrata, BP, Veracel (joint venture Aracruz Celulose & Stora Enso) ]