"Oil Exploration in Kenya: Success Requires Consultation - Assessment of Community Perceptions of Oil Exploration in Turkana County, Kenya"

...The private sector, in particular oil companies and their sub-contractors, are advised to develop a more systematic community engagement strategy that improves the quality and frequency of community consultations. Dealing with a legacy of problematic and in some cases hostile company–community relations requires putting in place new structures and people to allow for a ‘re-set’ of the currently fraught relations between companies and communities. This implies that they should (among other things)...improve the current (company) grievance mechanism to make it more understandable, accessible and efficient for local communities…