Thought to be the first piece of independent research on labour practices in Indian call centres, the study claims that the emerging industry has developed a system for hiring 'productively docile workers', bereft of labour rights and without job security...Pramod Bhasin, president of the leading offshoring company, Genpact, dismissed the research, which was completed in 2004 but only brought to public attention last week, as 'hogwash'...He stressed that working conditions in call centres were far superior to those in other areas of Indian industry...[also refers to EXL, HCL, BT]