Appen does not engage in this type of content moderation work.

Appen upholds a strong commitment to transparency and client trust to ensure the ethical sourcing for AI systems. In fact, Appen was one of the first companies in our industry to formally establish a Crowd Code of Ethics, which underpins all contributor engagement, covering fair pay, wellbeing, inclusion, privacy, and respectful communication. These principles guide our platform development, contributor policies, and client engagements.

• Fair Pay: Contributors are paid above minimum wage for their region, and we factor in local cost of living and platform fees to the best of our ability when setting pay rates.
• Inclusion: We are committed to offering opportunities to people of diverse backgrounds and abilities. Our projects are designed to be accessible and inclusive.
• Crowd Voice: Contributor feedback is critical to continuous improvement. We engage regularly through feedback loops and are introducing project-specific NPS surveys to track sentiment.
• Privacy and Confidentiality: We adhere to strict data privacy standards and do not share contributor data with third parties without lawful basis or consent.
• Communication and Wellbeing: We prioritize transparent, timely communication and are expanding support resources to ensure contributors feel valued and supported throughout their work with us.

In rare cases involving sensitive content, we prioritize contributor well-being through transparency, resilience screening, and flexible options such as project rotation or opting out. To support mental health, we provide structured wellness programs, professional counseling, additional paid leave, and ongoing training for early intervention and support.