In June 2016, the Compliance Advisor/Ombudsman, which is the official body for complaints about the World Bank's two private-sector arms, IFC and Multilateral Investment Guarantee Agency (MIGA), stated, "in some circumstances, complainants may receive threats or experience retaliations as a consequence of having lodged a complaint. In recognition of this reality 'CAO’s Approach to Complainant Protection' paper sets out how CAO approaches these challenges and its applicability to work done by all CAO functions – Dispute Resolution, Compliance and Advisory. CAO requests that you provide your inputs and comments by July 15, 2016. Please send submissions to cao@worldbankgroup.org."

Here is the draft document for consultation and comment:

"Consultation Draft - CAO Approach to Complainant Protection 2016"