John Ruggie [UN Special Representative on business & human rights] was brought in to solve a particular problem, and that is to try to prevent people getting hurt by corporate activity…It's become clear through this work that there's no single tool for improving businesses' performance with respect to human rights. We have to look at the whole spectrum of ways in which corporations are held accountable for human rights…The point of a global framework is that there are no law-free zones. [refers to Arco (part of BP), BP, Wal-Mart]