"...This second Human Rights Report builds on earlier publications such as the 2015 Human Rights Guide, the 2016 Human Rights Report and the 2017 Update. [ABN AMRO] explain[s] the progress... made over the past two years in addressing salient human rights issues [privacy, discrimination, labour rights, and land-related human rights]... This report refers to many concrete initiatives and programmes, some of which have been completed and some of which are still in progress.

[ABN AMRO] over the past years... ha[s] taken some modest steps in our policy framework since our last Human Rights Report [including:]...

• sector policies now contain requirements that are aligned with the UNGPs...
• In 2018, ABN AMRO decided to exclude tobacco companies from its investment universe...
• In 2018, we introduced impact reports to give clients greater insight into the impact their investments have, thereby raising client awareness of how they can contribute to sustainability...

Over the next two years, [ABN AMRO] will be working to:

• Refine our salience analysis, paying more attention to the position of vulnerable groups (including a gender perspective) and set priorities for each of the bank's four roles...
• Increase transparency by requesting clients’ consent to disclose more details about their relationship with ABN AMRO in the context of project finance and engagement procedures...
• Take a first step towards a bank-level grievance mechanism and take a closer look at the grievance mechanisms of our clients and other business relationships..."