Access Now asks for at least one improvement from 24 internet, mobile & telco companies, based on 2019 Corporate Accountability Index

In October 2019, Access Now wrote to the leaders of 24 internet, mobile and telecommunications companies asking for at least one timely and achievable improvement, a recommendation based on what Access Now sees as the most acute issues facing at-risk users (including journalists, activists, human rights defenders, and members of oppressed and marginalized communities).

The letters drew on the findings from Ranking Digital Rights' 2019 "Corporate Accountability Index". In these letters Access Now urges each company to review their performance, provide a public response to the findings, and commit to one specific improvement prior to the publication of the next RDR Index, which will be released in early 2021. More information is available here.

Business & Human Rights Resource Centre is publishing Access Now's letters and the company responses and non-responses below. 

Letters:

America Movil: letter; no response

Apple: letter; no response

AT&T: letter; response

Axiata: letter; no response

Baidu: letter; no response

Bharti Airtel: letter; no response

Deutsche Telekom: letter; no response

Etisalat: letter; no response

Facebook: letter; no response

Google: letter; no response

Kakao: letter; response

Mail.ru: letter; response

Microsoft: letter; response

MTN: letter; no response

Ooredoo: letter; no response

Orange: letter; no response

Samsung: letter; no response

Telefonica: letter; no response

Telenor: letter; response

Tencent: letter; no response

Twitter: letter; no response

Verizon Media: letter; response

Vodafone: letter; response

Yandex: letter; no response