“We commend and support Bishop Jackson Kosgei and his tireless work to raise awareness of the difficulties faced by less-abled people...We are investigating this allegation and taking the matter seriously. We also take the matter of health and safety of all our passengers very seriously and, like all airlines, insure all our passengers against injury. What we can and cannot do are dictated by terms and conditions of insuring our passengers. Due to the type of our planes, we cannot provide cover for immobile or lift-on/off passengers. The aircrafts in use are not fitted with the special equipment needed for these situations and, as a result, our insurance does not provide cover against any issues that might arise through our employees physically carrying a passenger. We are however able to assist wheelchair passengers who can be escorted up to the aircraft door, as long as they are able to climb the stairs – and provided we are informed at the time of booking. We make this clear to everyone and it is in at least three different places on our website"