Consultation on CSR Europe draft report providing advice on company mechanisms addressing human rights complaints

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Article
1 March 2013

Company Mechanisms for Addressing Human Rights Complaints

Author: CSR Europe

This report...is based on the information gathered in the framework of CSR Europe’s Collaborative Project on Sustainable Supply Chains, Business & Human Rights. The project...aimed to enhance joint learning on the business implications of the UN Guiding Principles on Business and Human Rights and to support companies in their implementation. One of the specific focus areas was company mechanisms for addressing human rights complaints. CSR Europe plans...to update this report based on feedback received from public consultations, stakeholder dialogues and from the examples of company practice gathered.

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Article
1 March 2013

Company Mechanisms for Addressing Human Rights Complaints: Consultation with members and stakeholders

Author: CSR Europe

Questions for consultation:
1. Does this report meet its objectives to: [a] Equip companies with 21 process requirements that interpret the 8 effectiveness criteria for grievance mechanisms laid out in Principle 31 of the UN Guiding Principles for Business and Human Rights. (Section 1)...[b] Based on practical examples, help companies how to integrate in their business processes steps to design, publicise, use and learn from a company grievance mechanism (in consistency with the 8 effectiveness criteria) (Section II).
2. Regarding the 21 process requirements (Section I), please send us your amendments that can improve or clarify current text. Please suggest where current process requirements should be merged or any new ones added.
3. What other practical steps would you suggest to encourage companies to improve their strategies and practice in a way consistent with the UN Guiding Principles when dealing with complaints?

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