"Teleperformance recognises labour union in Dominican Republic", 19 April 2018

...Teleperformance has reached a landmark agreement with the union representing its contact centre employees in the Dominican Republic...The agreement with SITRATEL (Sindicato de Trabajadores de Teleperformance) comes after nearly one year of negotiation between the parties....

...It is the first of its kind in the Dominican Republic, and the agreement will allow the union to better represent and recruit Teleperformance employees.

...Under the agreement, Teleperformance and SITRATEL have agreed...

• The company will be neutral with regards to union membership and respect workers’ right to freedom of association.
• Teleperformance will provide paid time-off for union representatives to talk to employees about union membership.
• There will be a space at the inductions of new employees to explain the benefits of union membership.

..."This agreement...is the first step in ensuring that workers’ rights are respected in all contact centres in the Dominican Republic", said Luis Comas, Secretary of Union Action for SITRATEL....