…Mr Conway and his wife Helen Martin were left feeling "frustrated" and "powerless", after he was unable to board a flight to Melbourne in April because…[Jetstar] did not have measures in place to transfer him safely into his seat…The couple indicated to Jetstar that Mr Conway would require assistance when they booked tickets but airline staff at the check-in counter told them no hands-on assistance would be provided in keeping with health and safety regulations…Jetstar staff then advised Ms Martin that, under the airline's protocol, her only other option was to lift her husband, who weighs 80-90 kilograms, out of his wheelchair and into his plane seat by herself…A Jetstar spokesman said the company's transfer method – the slide board and slide cloth – was appropriate and reasonable…[Also refers to Qantas Airways]