Kenya: How cyberbullying by digital lenders to recover loans has led govt. agency to consider regulation

Author: Brian Ngugi, Daily Nation (Kenya), Published on: 19 March 2020

"Suicide that jolted CBK: Inside plan to rein in digital lenders"

It is death by suicide that jolted Kenya’s top financial regulator and sparked one of the most compelling moral conundrums for the fintech-fuelled digital lending craze in the country. The shocking revelation by the Central Bank of Kenya (CBK) last week that a middle-aged man took his life after failing to withstand harassment and public shaming by an unnamed digital lending application, has ignited debate on the radical evolution of the many platforms that disburse loans via mobile phones. 

“In November last year, a lady came to the Central Bank to explain to us that her husband had committed suicide after getting involved with one of these lenders,” she said. CBK Deputy Governor Sheila M’Mbijjewe revealed the incident, which was reported to the regulator by the distressed family of the victim. The aggressive nature with which online lending firms deploy to collect what they advanced has become so alarming that no less than the CBK wants new laws to stop cyber shaming by these cloud-based facilities...

Regulators and consumer lobbies earlier raised the red flag about customer data protection by the credit-only lenders, the high interest rates or transaction fees that they charge borrowers, multiple borrowing from different lenders, non-disclosure of pricing terms and their lack of dispute resolution mechanisms. The unregulated credit-only institutions are fast-growing  partly due to people’s desperation for cash, healthcare or school fees. Borrowers in most cases enter into the arrangements under duress.With their exorbitant interest rates and conditions, microcredit from the online lenders has plunged many borrowers into a debt trap....[Many] have been forced to contract multiple loans to pay back for the former ones, and to make huge sacrifices to reimburse them over weeks and months. Many... said the loans had plunged their lives into a vicious cycle of austerity, unemployment and poverty.

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