This guide offers advice to NGOs with regards to submitting a "specific instance" or a "complaint" about alleged breaches of the OECD Guidelines for Multinational Enterprises to a government’s National Contact Point (NCP)...the guide gives advice on how to construct a complaint, issues NGOs should consider before submitting a complaint, how the complaint process has been typically handled by NCPs and what roadblocks NGOs could encounter. [includes chapters on complaints against First Quantum Minerals, GSL (Global Solutions Ltd)]