"This delivery app takes away health insurance when workers don’t meet quotas", 12 April 2024

Swiggy’s weekly ranking system allows workers to access health insurance depending on the number of “perfect” deliveries they make.

Delivery riders say they find the system convoluted and unfair.

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Gold-rated workers receive health insurance for themselves and their families; in the silver category, the family is ineligible for insurance. Bronze-rated workers are only eligible for insurance coverage in case of accidents.

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Swiggy declined to participate in the story.

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Rest of World spoke to 40 Swiggy food delivery riders across Delhi, Mumbai, Bengaluru, Hyderabad, and Jaipur — 65% of whom said they found the dynamic insurance feature to be unfair. More than half wanted Swiggy to go back to its old system, which had offered uniform and fixed insurance across the fleet.