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12 Mar 2024

Internet shutdown in Sudan : Court orders a telecoms company to restore internet following a lawsuit filed by a customer

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Internet shutdowns are recurrent in Sudan. Sudan’s 2018 Telecommunication and Post regulation Act gives the regulatory authority the right to disrupt any communication and telecommunication or broadcasting station if it violates the law. This vague provision does not provide more details, which allows the authorities to interpret it as they see fit to restrict access to services.

In 2019, a long internet shutdown lasted 37 and the country lost an estimated USD 1.9 billion. Over 100 protesters were reportedly killed during the time the shutdown was initiated.

In June 2019, Sudanese lawyer lodged a lawsuit against the internet shutdown that had been instituted earlier that month. Within two weeks of filing the case, court on June 23 ordered his service provider, Zain, to restore his internet service, which the ISP promptly did. However, service was only restored for the litigant’s SIM card, with the block on access maintained for the rest of Zain’s customers. This was because the plaitiff had filed the case in a personal capacity as a Zain customer.

After this first personal victory, the plaintif then launched a class action suit, and on July 9, 2019 the court ordered MTN, Sudani and Zain to restore services for all their customers. The telecom providers complied promptly.

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