The toolkit is divided into four sections...an introduction...a brief discussion of mining and community development...a community development tools section that introduces the essential building blocks of community development and describes the 20 tools and how to use them...a glossary and references section...Tool 5 Grievance Mechanism...A means by which community members or other stakeholders can register their concern about real or perceived actions by the mining project, with the objective of resolving problems before they escalate.