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Article

1 Jan 2009

Author:
Chanuka Wattegama, LIRNEasia, in i4donline.net

[PDF] Isuru: The face of BPO business in Sri Lanka

Growing up in a village surrounded by thick jungle, 40 km to the nearest town, and never having seen even a telephone, it looked like Isuru had his fate seaked...Ten years later, Isuru leads the first rural BPO [Business Process Outsourcing] in the island. It...is expanding fast. The barrier to expansion is the difficulty in finding staff and training and not the lack of business...Kapila Gunawardena from FARO (Foundation for Advancing Rural Opportunities)...visit[ed]... the village of Mahavilachchiya several years ago...to observe students having completed education from Horizon Lanka Academy, their village IT training centre, another first in Sri Lanka. The students needed assistance in finding suitable jobs after completing their training. FARO’s idea was to setup a BPO company in Mahavilachchiya – in the middle of a jungle...OnTime was formed in early 2007. [refers to Digital Divide Data, Datamation Group, LankaCom, John Keells Holdings, Ecseva, Nlingua]