[PDF] Operational level grievance mechanisms: good practice survey

Author: IPIECA (Global oil and gas industry association for environmental & social issues), Published on: 1 November 2012

Wherever companies do business, engaging with affected communities and responding to their concerns is essential to operating successfully whilst ensuring respect for human rights. Processes that allow concerns to be raised and remedied—also known as grievance mechanisms—are an important means of achieving this aim…This Good Practice Survey is designed to summarize the growing body of literature on community grievance mechanisms. It extracts the key insights from an array of publications and draws them together in a single, easy-to-use document focused on the needs of industry practitioners.

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