Qantas Embroiled in Disability Humiliation Row [Australia]

Author: Disability Directory (Australia), Published on: 5 July 2013

A woman with severe reduced mobility alleges Qantas personnel at Canberra airport humiliated her despite having duly pre notified the airline of her needs…Upon check in her electric wheelchair, personnel on duty told her she could not carry the spare battery and charger of her mobility device onto the aircraft because it was exceeding the weight restriction of 32 kilograms…After a lengthy discussion the case containing the spare battery and the charger was eventually loaded onto the aircraft…[She] referred the matter to Australia’s Discrimination commissioner. Qantas apologised. “We are looking into the matter and have contacted Ms Gordon directly to resolve the issue with her,” a spokesperson for the airline said…[Also refers to Jetstar (part of Qantas Airways)]

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Related companies: Jetstar (part of Qantas Airways) Qantas Airways