TripAdvisor continuing to promote hotels after sexual assault allegations; inc. co comments

Author: Rossalyn Warren, The Guardian, Published on: 5 March 2019

"Hotels at centre of rape allegations promoted on TripAdvisor," 5 March 2019

Hotels around the world at the centre of sexual assault allegations are continuing to be promoted on TripAdvisor, despite some complainants contacting the travel company... [T]wo women who alleged they were raped by staff employed by businesses currently promoted on TripAdvisor said the company is failing its “duty to public safety” in the way it handles such complaints...  [One rape survivor said] the process of leaving a complaint of sexual assault as a review was futile, as reviews were routinely “buried” by other reviews, making it difficult for users to find... The Guardian found a further 40 examples of reviews describing sexual assault, rape and groping committed by staff members of highly-rated hotels and other travel businesses. 

... In November 2017, [TripAdvisor] said it would add a warning tags to hotels where “health, discrimination and safety” issues have been reported...The company said it took into account a number of issues before giving... a flag to listings where there are media reports of the issue, or when a first-hand review is not “readily accessible.” TripAdvisor told the Guardian: “It is terrible that some travellers endure serious issues such as assault or rape, and we hope our platform can be used by them to help warn and protect others. It is important that reviewers follow our publishing guidelines to ensure the accuracy of our reviews, and when these reviews are not readily available and news reports exist that detail recent and pervasive health and safety matters, TripAdvisor’s notification process helps alert travellers about potential issues at a location.”

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Related companies: TripAdvisor