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UK: Deliveroo riders strike over changes in pay structure & working conditions; Includes comments from Deliveroo

In August to September 2019, Deliveroo riders across the UK staged protests against changes in Deliveroo's pay structure, where there has been a reduction in the minimum payment riders receive per delivery. Riders were are also protesting in demand of improved working conditions, including greater security against abuse and holiday and sick pay.

Deliveroo argues that the pay changes were part of a move to improve flexibility for riders, and 70 per cent of orders across the UK now offer a higher fee than before. They also state that they pay above National Minimum Wage in some of the areas where strikes are taking place. Further comments can be found in the articles below.

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Article
24 September 2019

UK: Deliveroo riders stage strike over pay cuts and regular violent attacks by the public; Includes comments from Deliveroo

Author: Alexander Brock, Bristol Live

"Why you might struggle to get your Deliveroo order tonight" 21 September 2019

Dozens of Deliveroo bikes have been parked...as a protest against the food delivery service’s pay.

Protesters say they face regular attacks by moped gangs...who attempt to rob riders...

...The [strike organiser] said today's demonstration is a bid to show people his colleagues’ anger at recent pay cuts, as well as the police presence...

...A Deliveroo spokesman defended the firm’s rate of pay... “We've recently introduced changes that mean riders are now getting higher fees for the deliveries they make...We have paid out higher fees on more than 70 per cent of orders since those changes. Riders in Bristol make nearly £10 an hour during meal times – well above the National Minimum Wage..."

“Rider safety is a priority for Deliveroo and we have introduced a number of features in the app to allow riders to raise concerns about specific delivery areas. Riders can also unassign themselves from a delivery if they don’t feel safe, which won’t affect how they work with us in the future.”

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Article
24 September 2019

UK: Deliveroo riders strike in demand of improved conditions including better pay, holiday & sick rights; Includes comments from Deliveroo

Author: Sonia Sharma, ChronicleLive

"This is why Deliveroo drivers went on strike in Newcastle", 20 September 2019

Deliveroo riders went on strike in Newcastle to demand better pay and working conditions...They told ChronicleLive they were struggling with finances and were having to pay for fuel, servicing of their bikes and food delivery insurance.

They demanded better pay and improved conditions as well as holiday and sick day rights...

...Deliveroo says it is investing more in rider fees overall and is paying them more for medium and long distance deliveries. As a result, fees for some shorter distance orders may be lower but the majority of fees have increased...

A spokesperson said:"...Riders in Newcastle make over £11 an hour on average, well above the national minimum wage. We've...introduced changes that mean riders are now getting higher fees for the deliveries they make...

"...Deliveroo was the first company in the on-demand economy to automatically enroll riders on a free insurance package...

..."...we have introduced...features in the app to allow riders to raise concerns about specific delivery areas. Riders can also unassign themselves from a delivery if they don’t feel safe, which won’t affect how they work with us in the future."

The company is introducing a street-routing tool which will ensure the predicted time for each delivery, and therefore the fee offered to the rider is better reflective of the time the rider will actually take on a specific order.

It also adds that it has a partnership with Zego offering pay-as-you-go moped insurance, which means that riders only pay for the time they work...

In addition, workers using motorised vehicles receive higher fees than cyclists to reflect the additional fuel costs.

The firm says it has a number of initiatives to help keep riders safe, including a contact line for them to report any concerns and safety surgeries.

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Article
24 September 2019

UK: Drivers strike over changes to Deliveroo's delivery fees, accused of reducing wages; Includes comments from Deliveroo

Author: Robbie Bryson, Southend Standard

"Deliveroo drivers in Colchester strike over changes to pay", 21 September 2019

Fast-food delivery drivers in Colchester went on strike due to a row over pay and changes to working conditions. Employees of Deliveroo joined others across the country on Friday to show their displeasure over changes to the firm’s delivery fees...

 ...One Deliveroo worker said: “For orders where we used to get £4.50, we are just getting £3.50...In one hour we used to make £12 to £15, but now we are getting less, say £8. From that we have to pay for fuel, business insurance and tax. We have hardly left anything for us.”

A spokesman for Deliveroo said the new rates, which were being trialled in London, were part of a move to improve flexibility for riders. 

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Article
24 September 2019

UK: Riders set out demands for Deliveroo at protest over reduced wages, including removing vehicle priority, and reverting fee changes

Author: Ben Reid, NottinghamshireLive

"Deliveroo riders gather at Nottingham's Brian Clough statue to protest over pay", 20 September 2019

Deliveroo riders were once again out protesting over pay and working conditions in Nottingham city centre. They were protesting over a recent change in the way riders can log on to the platform to take orders that they say means riders' real earnings drop to below minimum wage...

...Alex Marshall, chairman of IWGB Couriers’ Branch, said: “Every time Deliveroo introduce a change it comes at the cost of the workers' wages. On a monthly basis they are finding innovative ways to drive down the cost of labour and this is hammer blow after hammer blow for our members..."...

...The demands of Nottingham Deliveroo riders are:

- "Remove free login, allowing riders to maximise their hourly wage. 

- "Revert the fee change back to the previous minimum of £3.90 for cyclists and £4.15 for motorised vehicles.

- "Remove vehicle priority to enable a fair access to work for all."

Deliveroo was contacted for a response, but did not respond by the time of publication.

 

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Article
5 September 2019

UK: Deliveroo riders stage ‘payday’ strike against pay cuts; Includes comments from Deliveroo

Author: Robert Cumber, The Star

"Deliveroo couriers stage strike in Sheffield on 'busiest day', 3 September 2019

Drivers and cyclists working for the firm refused to deliver meals on Friday, August 30, between 7pm and 9pm, which they say is the busiest period for orders  since it is payday for many workers...

 ...The strike coincided with industrial action by Deliveroo workers in other cities across the UK and...in Australia, all of whom are demanding better pay and conditions.

They are protesting primarily against a cut in the minimum payment per delivery, which they say has been slashed from £4.25 to below £3 in some cases...they are also calling for the company to provide...''dignity at work', with other demands including payment for the time couriers spend waiting for food to be prepared and protection from abuse by restaurant workers and customers...

 

...A spokeswoman...said: "...we will continue to engage with riders across Sheffield to improve rider experience. We regularly work with local councils to improve how riders work and park in local areas."...

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