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Article

4 Nov 2014

Author:
Lamiat Sabin, Independent (UK)

UK: Harvester restaurant apologises after asking disabled customer to leave “for making too much noise”

"Harvester apologises after asking disabled teenage girl to leave restaurant 'for making too much noise'", 4 Nov 2014

A restaurant chain has apologised to a family after a teenager with severe learning difficulties was asked to leave by the manager as they believed she was making too much noise...Although the company said it had got an "extremely sensitive situation" wrong, Mrs Brennan said she was "devastated and upset" by the way the family were treated...Mrs Brennan, who has three children, said the family refused to leave and apologised to the other diners after the manager refused to admit any wrongdoing...The company said it had since discussed the incident with staff and has given the family a £100 gift voucher, however Mrs Brennan said she would never return. Harvester said in a statement: "Going forward we are highlighting this poor experience to our teams across the country to ensure no other guests are put in this situation again..."...[Also refers to Mitchells & Butlers]