Company-based grievance mechanisms
The UN Guiding Principles on Business and Human Rights expect companies to establish or participate in effective operational-level grievance mechanisms for individuals and communities who may be adversely impacted" (Guiding Principle 29).
The critieria to ensure the effectiveness of grievance mechanisms is outlined in Guiding Principle 31 and includes and expectation that mechanisms are: Legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagement and dialogue.
Key tools & guidance
Provides database of existing non-judicial grievance mechanisms
Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms, Corporate Social Responsibility Initiative, Harvard Kennedy School
Examples of implementation & uses
Below are selected examples of company-based grievance mechanisms.
Related stories and components
Author: Directorate-General for Enterprise and Industry, European Commission
This guide has been written for small and medium-sized enterprises in the European Union...There are a growing number of guides to human rights that have been prepared for larger, multinational companies but there are not many resources available for...
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- Related in-depth areas: Company-based grievance mechanisms Europe & Central Asia Providing guidance to companies
Author: IPIECA (Global oil and gas industry association for environmental & social issues)
Wherever companies do business, engaging with affected communities and responding to their concerns is essential to operating successfully whilst ensuring respect for human rights. Processes that allow concerns to be raised and remedied—also known as...
Author: Barrick Gold
Barrick Gold Corporation and the Porgera Joint Venture continue to take action in response to violence against women at the Porgera mine in Papua New Guinea. The latest of these actions involves the implementation of the Olgeta Meri Igat Raits (All...
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- Related in-depth areas: Company-based Killings, threats & other abuses Mining Women
- Related companies: Barrick Gold Porgera (joint venture Barrick Gold & Mineral Resources Enga)
Author: 2012 BSR Conference
Access to remedy cannot be a one-size-fits-all approach. Each violation and remedy needs to be understood from the local perspective and designed to meet local needs...Communities have locally appropriate ways to resolve conflicts, and companies need...
- Related in-depth areas: Company-based
Author: Intl. Council on Mining & Minerals (ICMM)
The toolkit is divided into four sections...an introduction...a brief discussion of mining and community development...a community development tools section that introduces the essential building blocks of community development and describes the 20...
- Related in-depth areas: Company-based
[DOC] Better Access to Remedy in Company-Community Conflicts in the field of CSR: A Model for Company-Based Grievance Mechanisms
Author: Cristina Cedillo, Institute for Environmental Security
The present research will contribute to the current literature on CSR and will propose a model for company-based mechanisms that can aspire to solving disputes in non-judicial, anticipated and CSR-conscious way. Hence, the mechanism should be designed...
[PDF] Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned
Author: Caroline Rees, Corporate Social Responsibility Initiative, Harvard Kennedy School, on behalf of UN Special Representative on business & human rights John Ruggie
This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms...involving businesses and their stakeholders. The...
- Related stories: Report on "Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms" - with new annexes by Doug Cahn, Stephan Sonnenberg, Luc Zandvliet
- Related in-depth areas: Company-based General non-judicial mechanisms Grievance mechanisms (non-judicial) UN Secretary-General's Special Representative on business & human rights
- Related companies: Anglo American BHP Billiton Cerrejón Coal (joint venture Anglo American, BHP Billiton, Glencore Xstrata) Delta Electronics Esquel Gazprom HP (Hewlett-Packard) Mitsubishi Group Mitsui Sakhalin Energy (joint venture Shell, Gazprom, Mitsui, & Mitsubishi) Shell Tesco Xstrata (part of Glencore Xstrata)