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Article

17 Feb 2014

Author:
The Daily Star (Lebanon)

Woman in wheelchair prevented from flying to sue MEA [Lebanon]

[Business & Human Rights Resource Centre invited Middle East Airlines to respond. Response provided.] A woman in a wheelchair who was prevented from boarding a plane...by an employee of Lebanon’s Middle East Airlines plans to sue the company... Rola al-Helou, a journalist, said that an MEA employee told her she could not board her flight to Cairo because she was alone, and taunted her, challenging her to get up and walk to prove she was able-bodied. The story sparked outrage after it aired on several local television stations...Helou is reportedly planning to go through with a discrimination lawsuit...A statement from MEA insisted the employee did not insult Helou, and that the company complies with international standards for serving people with special needs. “The company assures that it abides by all international laws and respects the needs of people with special needs,”...According to the statement, Helou insisted while booking her flight that she could walk from the wheelchair to the airplane. According to MEA, she has requested assistance when booking previous flights with the airline...[as this] requires "pre-prepared procedures to ensure her comfort and safety in the airport and on board the plane."