[…]

At Grab, we operate under a set of carefully constructed Driver Guidelines, which are in alignment with our Terms and Conditions. These guidelines encompass various aspects, including safety, fraud prevention, and service quality, to name a few…

In recent times, certain actions have come to our attention that have led to sanctions on a number of delivery-partners. It is important to clarify the reasons behind these actions.

• We have unfortunately observed instances where some individuals have resorted to threatening and harassing Grab staff…
• Our platform is a vital service for our community, including drivers, passengers, and merchants…
• It is crucial to maintain transparency and accuracy. Unfortunately, there have been instances where false information has been disseminated by some individuals…

In the context of the recent assembly, our decision to implement sanctions was not taken lightly or indiscriminately. We believe in a fair and just process. Every partner subject to potential sanctions is allowed to present their side of the story through written statements and discussions…

Grab Philippines remains committed to upholding the highest standards of service, safety, and integrity. Our actions, though difficult, are necessary to maintain the integrity and reliability of our platform, upon which countless Filipinos depend for their daily necessities and livelihoods…

[…]