The Resource Centre invited Flex-N-Gate to respond to the below questions regarding Flex-N-Gate’s supply chain, due diligence, health and safety standards and compensation:

1.  To confirm that Lifelong India is within Flex-N-Gate’s supply chain, including specifying the time frame of your procurement from this facility.

1. Outline the investigation and due diligence process Flex-N-Gate has conducted in relation to this incident.
2. To confirm the measures taken to ensure adherence to health and safety standards both before and after the incident, and outline the corrective actions that have been identified and addressed.
3. To confirm that appropriate remedies and compensation are being provided to the affected workers by Flex-N-Gate. Specifically:

• That compensation is calculated to ensure full reparation, adequate to cover full and long-term needs of family, non-discriminatory and proportional
• That the rest of the promised compensation be disbursed
• That the rest of the families of deceased workers receive the same compensation as the two families who have already received partial payments
• That workers have access to ESI (Employee State Insurance)

Flex-n-Gate's response:

1. Flex-N-Gate companies take an affirmative public stance on assuring the quality and ethics of its supply chain members. See, for example, flex|N|Gate Group (flex-n-gate.com) which is filed with governmental offices in Canada as required by law.
2. As a private company group, the identities of the many thousands of our supply chain members at any time, and from time to time, are confidential and competitively sensitive information.
3. Lifelong India has no permission from Flex-N-Gate to represent us as a customer.  That representation is false.
4. Lifelong India is not a supplier to Flex|N|Gate, nor was Lifelong a Flex|N|Gate supplier at the time of the tragic incident.

For the record, our supplier safety code of conduct can be found here (https://flex-n-gate.com/wp-content/uploads/2023/10/Supplier-Code-of-Conduct-English.pdf).

Thank you very much for providing Flex-N-Gate the opportunity to reply, and best wishes to you and your group.