After the terrorist attacks on Sept. 11, 2001, many American Muslims encountered increased hostility in the workplace, both overt and subtle. But that has changed in the last few years, as more corporations have become increasingly aware of the need for religious inclusion... The Council on American Islamic Relations (CAIR) reported...[that] civil-rights complaints involving the workplace declined significantly from 25.4 percent of the total [civil rights complaints it recorded] (5,009) in 2005 to 15.6 percent (3,849) in 2006. [refers to positive steps by JPMorgan Chase, IBM]