"After pressure, iFood signs agreement with Brazilian Public Ministry on labor rights", 11 July 2023

...After being denounced in a journalistic report and pressured by the Federal Public Ministry (MPF) and the Public Ministry of Labor (MPT), the food delivery application iFood Brasil signed a conduct adjustment term (TAC in the Portuguese acronym) committing itself to comply with measures aimed at ensuring the labor rights of couriers and also society's right to information. The term was also signed by the companies Benjamim and Social QI, which operate in the communication field.

The initiative is the result of a joint investigation by the Public Prosecution Service initiated after a complaint made in a report by Agência Pública published in April 2022. The website showed that, between 2020 and 2021, the two advertising agencies mentioned above acted at the service of iFood to falsify profiles on social networks and infiltrate agents in a protest by couriers who articulated in favor of labor rights that were not guaranteed by the platform.

According to the investigations, the companies acted with the aim of stopping the mobilization. The monitoring would have taken place “both on the internet and on the streets, in the wake of the growth of claims”. At the time, the main objectives of the workers' protests were to increase the remuneration paid by iFood for each delivery and to protect couriers from the risks of covid-19. 

The conduct adjustment term signed by the three companies covers three axes: compensation, satisfaction and non-repetition...

...In addition to the topics mentioned above, the initiative should address the importance of freedom of association and the rights of workers to collective bargaining and to strike...