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France: Formal notice sent to Teleperformance re. compliance with Duty of Vigilance Law amid reports of human rights violations; Incl. co response

 

In July 2019, French NGO Sherpa and UNI Global Union formally put Teleperformance on notice that it must comply with its duty of vigilance regarding human rights. Both organisations filed the warning because they do not believe Teleperformance’s vigilance plan meets the minimum requirements of the French Law on the Duty of Vigilance, which requires large French companies to identify the risks of violations of human rights and fundamental freedoms in their global operations and to provide appropriate measures to prevent such violations. 

Sherpa and UNI Global Union have formally demanded that Teleperformance strengthen its vigilance standards and procedures and stated if the company does not take appropriate measures within the next three months, including involving trade unions as stakeholders, they may take a court action where the company could be ordered to comply with its obligations under the law.

We invited Teleperformance to respond to the formal notice sent by UNI Global Union and Sherpa regarding their compliance with  France's Duty of Vigilance Law. It said it is committed to guaranteeing respect for the rights of its employees, and that it is working closely with stakeholders to publish an enhanced vigilance plan next September. The full response is included below.

This story and Teleperformance's response is also available in French here.

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Company response
29 July 2019

Response by Teleperformance

Author: Teleperformance

...Teleperformance has been committed...to guaranteeing respect for the fundamental rights of its employees. The group works on a daily basis to continuously improve the working conditions and well-being of its employees.

The Group's vigilance plan was made public in December 2018, in accordance with regulations. Teleperformance works closely with all...stakeholders on a daily basis to publish an enhanced and detailed vigilance plan next September.

The response is also available in French here.

Download the full document here

Article
9 July 2019

Colombia: UNI Global Union report highlights 'dehumanising' treatment of workers in Teleperformance call centres

Author: UNI Global Union

"New report exposes deplorable conditions in Teleperformance contact centres serving Spanish consumers", 9 July 2019

...A new report by UNI Global Union exposes serious non-compliance with human and labour rights in the offshored, Colombian call centres that service the Spanish market. These facilities are operated by...Teleperformance...

...Customer service representatives detailed dehumanizing treatment...including:

  • ...discrimination against women, for example, women workers are forced to take a pregnancy test...
  • Non-compliance with wage payments...
  • Extreme invasions of workers' privacy
  • Obstruction of workers’ right to have a union and collectively bargain.

...“We don’t have the right to get sick or go to a meeting at our kids’ schools,” one worker told UNI researchers, “because it affects our income."...

 

Read the full post here

Download the full document here

Article
9 July 2019

France: UNI Global Union and Sherpa issue formal notice to Teleperformance to comply with Duty of Vigilance Law

Author: UNI Global Union

"UNI Global Union and Sherpa send formal notice to Teleperformance—calling on the world leader in call centres to strengthen workers' rights", 18 July 2019

French NGO Sherpa and...UNI Global Union formally put...Teleperformance on notice...that it must comply with its duty of vigilance regarding human rights. Both organisations...do not believe Teleperformance’s vigilance plan meets the minimum requirements of the French...Law on the Duty of Vigilance...

...Despite UNI Global Union raising concerns, Teleperformance did not publish a vigilance plan in its annual report in 2018 and only published a two-page plan in 2019, without involving trade unions as stakeholders. No efforts were made to identify and prevent specific risks of violations to workers' rights...

...Sherpa and UNI Global Union formally demand that Teleperformance strengthen its vigilance standards and procedures. If the company does not take appropriate measures within the next three months...[the] organisations may take a court action where the company could be ordered to comply with its obligations under the law...

Read the full post here