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en/brazil-reports-claim-application-delivery-workers-work-harder-earn-less-and-do-not-receive-support-from-companies-during-the-pandemic-includes-company-response#c208845

iFood response

Author: iFood, Published on: 19 May 2020

...iFood reinforces that there has been no reduction in the total value of food deliveries during the pandemic, which means that the statement that "delivery people are working at least the same amount of hours and earning a lot less" is not applicable to couriers who use iFood platform.                

The average amount paid per food delivery route is R$8, which is calculated using factors such as the distance traveled, the city and the day of the week. All couriers know the value per route before they choose to accept or decline the delivery offered.   Although the demand for food delivery has increased during the pandemic, iFood has put a large part of its portion of revenue towards new initiatives to protect the food delivery ecosystem that consists of delivery partners, restaurants and consumers.   

To date, iFood has allocated more than R$14 million in ​protection measures to delivery partners​. These ​combined measures attained an average score of 8.9 out of 10 from food app couriers, the highest ranking of all other major food delivery companies operating in Brazil, according to the national Locomotiva survey at the end of April...

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Related companies: Ifood (part of Movile)