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7 Dec 2021

Amnesty International

Amnesty International report finds Twitter has continuously failed to protect woman & non-binary users from online violence & abuse

Global: Twitter continues to fall short on protecting women online – new report, 07 December 2021

Twitter is still not doing enough to protect women and non-binary users from online violence and abuse, new analysis from Amnesty International found...

A survey commissioned by Amnesty International also shows that women who are more active on the platform were more likely to report experiencing online abuse, compared to those less active – 40 per cent of women who use the platform more than once a day report experiencing abuse, compared to thirteen per cent who use the platform less than once a week...

Though Twitter has made some progress, it is far from enough. They have increased the amount of information available through their Help Center and Transparency Reports, while also launching new public awareness campaigns, expanding the scope of their hateful conduct policy, and improving their reporting mechanisms and privacy and security features. Though these are important steps, the problem remains.

In response to this report, Twitter shared with Amnesty International: “We’re committed to experimenting in public with product solutions that help address the fundamental problems our users are facing, and empowering them with controls to set their own experience. While many of these changes are not directly captured in your report scorecard, we believe these improvements will ultimately enable our most vulnerable communities to better engage in free expression without fear, a goal we share with Amnesty.”

“We have seem time and time again that Twitter has continuously failed to provide effective remedies for the real harm and impact its platform has caused women and/or marginalized groups,” added Michael Kleinman, Director of Technology and Human Rights at Amnesty International USA.

“As our world has become increasingly dependent on digital spaces during the COVID-19 pandemic, it’s critical that Twitter meet this moment with demonstrated commitment to improving the online experiences of all users, regardless of their identity.”