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Article

12 May 2020

Author:
Article One

Assessing the human rights impact of Facebook's platforms in Indonesia

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... Article One’s assessment found that Facebook’s response was slow and, at times, insufficient – potentially exacerbating impacts. Indeed, Facebook’s lack of formal human rights due diligence in Indonesia before this assessment in December 2018 and its slow response to concerns from civil society organizations may have contributed to adverse human rights impacts. This was potentially exacerbated by now phased out algorithms designed to drive engagement on the platform, regardless of the veracity or intention of the content.

Recommendations [include and are not limited to]:

  • Explore opportunities for remediation, including for example a public apology for impacts the company may have contributed to...
  • Develop processes to apply cultural context to content moderation...
  • Assess the ability and risks associated with raising awareness of Indonesia’s defamation and blasphemy laws...
  • Increase due diligence efforts in advance of elections...
  • Expand country-level HRIAs to other at-risk countries...
  • Develop AI to predict when online hate speech and misinformation may trigger offline unrest and violence...
  • Provide users with the ability to opt out of Facebook-driven curation through an easily accessible function on the platform...
  • Engage in industry and multi-stakeholder forums to share lessons learned on combating misinformation, disinformation and online harassment

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