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Inadequate Duty of Vigilance plan raises concerns at Teleperformance

Teleperformance’s Duty of Vigilance Plan was first published in December 2018...To date, it seems that there has been no serious attempt made at mapping the risk of violations of fundamental freedoms and human rights....With the lack of risk mapping, it is not clear what concrete actions or ongoing monitoring are required to mitigate or eliminate identified risks, which are also mandated under the law. It appears that there has been no stakeholder engagement in the development of the plan. There is no alert mechanism currently in operation, although the company has signaled an unspecified mechanism will be put in place. There have been no discussions with representative trade unions, though the Duty of Vigilance Law requires that they be consulted in the establishment of the alert mechanism.

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