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Jordan: New study finds that internet service providers are violating customers' privacy; Orange and the government of Jordan respond

A recent study jointly conducted by ImpACT International for Human Rights Policies (London) and Access Now (New York) has revealed that the five existing international service providers in Jordan are allegedly collecting often intrusive user information, without prominently disclosing that fact or explaining how the data are used.

The study alleges that Zain, Orange, Damamax and TE Data do not clearly divulge the personal information they collect from customers on their websites. The report also mentions that while Umniah provides clarity to the user that their personal information will be used, the company does not provide further information on use the extensive information it collects.

The report called on Jordanian ISP companies to modify their privacy policies to include clear explanations of personal information collected, and who uses it, where and how.

Reacting to this report, The Jordanian Telecommunications Regulatory Authority has issued a statement reaffirming commitment against ISPs' violations of user privacy.

The Ministry of Digital and Entrepreneurship emphasized that data privacy remains a national priority and that consultations are taking place with civil society.

The Business and Human Rights resource centre has approached Orange, Umniah and Zain for response. Only Orange responded and the company's response is below. The Business and Human Rights Resource was not able to approach Damamax and TE Data for response.

Company Responses

Umniah

No Response

Zain

No Response

Orange View Response

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