Today, we the undersigned civil society organizations, call on Facebook to provide a mechanism for all of its users to appeal content restrictions, and, in every case, to have the appealed decision re-reviewed by a human moderator... [S]ocial media companies, including Facebook, have a responsibility to respect human rights, and international and regional human rights bodies have a number of specific recommendations for improvement, notably concerning the right to remedy... Facebook remains far behind its competitors when it comes to affording its users due process... While we acknowledge that Facebook can and does shape its Community Standards according to its values, the company nevertheless has a responsibility to respect its users' expression to the best of its ability. Furthermore, civil society groups around the globe have criticized the way that Facebook's Community Standards exhibit bias and are unevenly applied across different languages and cultural contexts. Offering a remedy mechanism, as well as more transparency, will go a long way toward supporting user expression.

Earlier this year, a group of advocates and academics put forward the Santa Clara Principles on Transparency and Accountability in Content Moderation, which recommend a set of minimum standards for transparency and meaningful appeal... [W]e ask Facebook to incorporate the Santa Clara Principles into their content moderation policies and practices and to provide:

• Notice: Clearly explain to users why their content has been restricted...
• Appeals: Provide users with a chance to appeal content moderation decisions...
• Numbers: Issue regular transparency reports on Community Standards enforcement