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Article

19 Mar 2024

Author:
By LAM LE and ZUHA SIDDIQUI, Rest of World (USA)

Over 100 digital platform workers across 10 cities speak of lack of access to breaks or adequate rest amid long hours & dangerous work; incl. cos comments

“Catching a break: How gig workers find rest”

Rest of World spoke to 104 ride-hailing drivers, delivery workers, and cleaners who find gigs via apps…to better understand how often they take breaks…

…platforms like Grab, inDrive, and iFood are making attempts to build facilities…but few gig workers have access to them…

… an iFood and Lalamove delivery worker…manages to unwind only during the few minutes …

…a … Foodpanda rider….[said] it’s only between orders that he is able to rest…

Tran…who works for … Be …believes its algorithm incentivizes him to work more…

…“Working for 14 hours is very dangerous…” …[said]… driver with Uber and Bolt…

…they sleep in cars parked at the Jomo Kenyatta International Airport… [said] Emmanuel Ochieng, who works for…Little Cab…

… ShopeeFood delivery rider…said she was harassed on the street…

InDrive’s lounge for its drivers in Jakarta is part of the company’s mission to address “injustice in the ride-hailing industry,”…

…Grab…operates three “GrabBike Lounges” in Jakarta…

… iFood offers more than 170 “support points,”…

…Uber, Gojek, Bolt, SweepSouth, Chowdeck, Jumia, Mano, Be, Pathao, Rappi, Careem, and Deliveroo…either declined to answer or did not respond to queries regarding their efforts to support gig workers in terms of rest….

Foodpanda has rest stops called “rider hubs”…

…Glovo…has set up pit stops for drinking water…

[Journalists reached out to all named companies for comment.]