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Article

18 Dec 2020

Author:
Matthew Rozsa, Salon

Programmers say Uber Eats is systematically underpaying their workers; incl. company comments

Armin Samii, an unemployed computer scientist who has been working Uber Eats on the side... created a Google Chrome extension that he claims allows users to determine whether the company has underpaid them for their work.

... "Just as people ordering food can see how much they will pay in advance, delivery partners will now see how much they'll make on a delivery pre-tip, alongside other details before they decide to accept it," an Uber spokesperson told Salon. An Uber spokesperson also told Salon that it changed its pricing starting in 2019 to show an upfront fare to delivery people that they can accept or reject, intended to give delivery people the best expectations of their earnings at the outset of each trip.

... In addition to the alleged underpayment, Samii told Salon that he has concerns about whether Uber Eats is sufficiently transparent about how employees get paid.

... An Uber spokesperson told Salon that they work to ensure that the price for each trip accurately reflects the distance, effort and time required of their delivery personnel. A spokesperson also told Salon that if orders take longer than expected and the courier is forced to wait, their final receipt will show that they earned more than the upfront price they had accepted.

... Salon also spoke with Christopher Kusek, the founder of a security company, former CTO and engineer architect. After studying the situation, he said that he struggled to come up with an innocuous explanation for what he says are discrepancies between what Uber Eats owes its employees based on its own pay structures, and what it actually winds up paying them.