Response of NSO Group
As per our policy, we investigate reports of alleged misuse of our products. If an investigation identifies actual or potential adverse impacts on human rights, we are proactive and quick to take the appropriate action to address them. This may include suspending or immediately terminating a customer’s use of the product, as we have done in the past.
While there are significant legal and contractual constraints concerning our ability to comment on whether a particular government agency has licensed our products, we are taking these allegations seriously and will investigate this matter in keeping with our policy. Our products are developed to help the intelligence and law enforcement community save lives. They are not tools to surveil dissidents or human rights activists. That’s why contracts with all of our customers enable the use of our products solely for the legitimate purposes of preventing and investigating crime and terrorism. If we ever discover that our products were misused in breach of such a contract, we will take appropriate action.