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1 May 2018

Santa Clara Principles Coalition

Santa Clara Principles - First Edition

These principles are meant to serve as a starting point, outlining minimum levels of transparency and accountability that we hope can serve as the basis for a more in-depth dialogue in the future.

On the occasion of the first Content Moderation at Scale conference in Santa Clara, CA on February 2nd, 2018, a small private workshop of organizations, advocates, and academic experts who support the right to free expression online was convened to consider how best to obtain meaningful transparency and accountability around internet platforms’ increasingly aggressive moderation of user-generated content.

Now, on the occasion of the second Content Moderation at Scale conference in Washington, DC on May 7th, 2018, we propose these three principles as initial steps that companies engaged in content moderation should take to provide meaningful due process to impacted speakers and better ensure that the enforcement of their content guidelines is fair, unbiased, proportional, and respectful of users’ rights.

This set of Principles focuses on three key demands—comprehensive numbers detailing a platform’s content moderation efforts, clear notice to impacted users, and a robust appeals process...


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