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20 Jan 2023


Talabat response to FairSquare


From the moment that Delivery Hero and talabat received your letter on December 16th, our teams have been working continuously to further look into these alleged wrongdoings by Infinity entities and took action closely liaising with all relevant stakeholders, including your organization, connecting regularly through various communication channels, sharing, comparing and discussing any findings with regards to the alleged wrongdoings by Infinity entities (as outlined in detail with specific actions and timeline in the Annex).

Based on preliminary findings, we found that 48 out of 238 Infinity employees who fulfilled orders through talabat’s platform, were affected by their employer’s wrongdoings.

The talabat team took immediate action, offering support and relief to these affected riders where possible, as well as confronting the logistics provider. However, besides delay of submitting rider salaries through the official Wage Protection System (WPS) which the mentioned companies were fined for by the authorities, we found very limited physical evidence of malpractices by Infinity entities. Talabat terminated its agreement for cause with the Infinity entities based on such delayed payments. We nevertheless proceeded with sending a termination notice to Infinity entities...