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Company Response

3 Apr 2025

Author:
Téléperformance

Téléperformance response re working conditions for content moderators

...

TP has implemented substantial programs focused on employees’ wellness, especially for content moderators working with egregious content. These initiatives offer robust support throughout every stage of the content moderation journey at TP, including recruitment, training, ongoing psychological support overseen by licensed psychologists, and post-exit care.

...

TP content moderators work in a wide variety of industries and lines of business, including nonegregious work in e-commerce. For those moderators working in roles that could be exposed to egregious content, TP offers a comprehensive wellbeing program commensurate to the moderators' roles. The program spans key areas such as hiring, training, day-to-day psychological support and beyond...

Monitoring TP is committed to protecting employee privacy while ensuring operational integrity and data security. Any form of monitoring—such as security cameras—is clearly communicated to employees and carried out in full compliance with applicable labor laws and privacy regulations.

Additional monitoring may occur in specific situations, such as verifying the identity of employees at workstations, ensuring adherence to workplace policies, and maintaining compliance with strict data protection standards.

Migrant Workforce and Labor Rights

TP workers are employed legally and we rigorously adhere to both international labor standards and local laws. As a global employer, TP has a diverse and multicultural workforce across various regions. We are fully committed to upholding the highest standards of ethical employment and labor rights in all locations and to all employees.

Timeline

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