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Article

14 Nov 2023

Author:
By Angus Crawford, BBC (UK)

UK: BBC finds children working as riders for food delivery apps amid 'substitution' of accounts, incl. cos comments

SFIO CRACHO, Shutterstock (licensed)

“Children working as riders for food delivery apps - BBC investigation”

A black-market trade in delivery app accounts allows underage teenagers to sign up as riders, the BBC has found.

The family of a 17-year-old who died while working as a Deliveroo rider - despite 18 being the minimum age - say the company is "unaccountable".

The Home Office is urging Deliveroo, Just Eat and Uber Eats to reform policies that let riders lend accounts to others…

The BBC's investigation found substitution fuels an online trade in accounts, including potentially to children.

Riders who sign up to work for the big food delivery apps have to pass background checks…

But once verified, a rider is permitted to lend their account to another…

Deliveroo said: "We take our responsibilities extremely seriously and we continue to work in close collaboration with the relevant authorities…

Just Eat released a statement saying: "We have high standards and a robust criteria in place for couriers.

"Self-employed independent couriers have the legal right to use a substitute…

And Uber Eats said all couriers "must pass a criminal background check, be over the age of 18 and hold a valid right to work in the UK"…