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12 Oct 2021

USA: New York City delivery workers face low pay, poor working conditions & lack minimum protections, says report; incl. co. response

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Research from the Workers' Justice Project and the Worker Institute of Cornell University’s ILR School indicates that app-based delivery workers in New York City are often paid below minimum wage and experience increasingly dangerous work conditions.

A DoorDash spokeswoman called the study's findings "misleading," and said the company's delivery workers receive 100% of their tips and earn $33 an hour in Manhattan. "We are actively engaged with the Dasher community and eager to engage with policymakers on ways all stakeholders can better support New York City delivery workers," she said.

A Grubhub spokesman said the safety of its delivery workers is a "top priority." He declined to provide specific pay figures by said couriers get to keep their tips "100% of the time" and the company works to "make sure they receive competitive pay on the Grubhub marketplace."

Business & Human Rights Resource Centre invited Uber and Relay Delivery to respond to allegations in the report regarding app-based delivery workers in New York City. Uber responded (response below); Relay Delivery did not.

Company Responses

Relay Delivery

No Response