Qatar: Supreme Committee for Delivery & Legacy launches Workers' Welfare Standards, initiates internal and external monitoring for 2022 World Cup contracts

1. INTRODUCTION

2. LATEST REPORTS

3. LATEST NEWS

Qatar's Supreme Committee for Delivery & Legacy (SC) is the entity responsbile for overseeing all construction and infrastructure projects for the 2022 FIFA World Cup. In 2013, the SC published a Workers' Charter which outlined principles related to the protection of workers' health, well-being, safety and security. In 2014, SC launched their Workers' Welfare Standards, which are mandatory for contractors working on SC projects and require contractors to ensure compliance by their subcontractors. The SC commenced their internal auditing in the same year, the results of which they release in the form of worker welfare reports on a semi-annual basis. The Standards were updated in 2016 , when the SC announced joint inspections and independent monitoring for their World Cup contracts.

Impactt Ltd, a global consultancy firm, is the external monitor for all auditing and inspection processes of the SC's Workers’ Welfare Standards that are incorporated into all 2022 World Cup contracts. Impactt released their first Annual External Compliance report in April 2017 and the second in February 2018.

Building and Wood Worker's International (BWI), the global trade union for construction workers, is conducting joint labour and accommodation inspections. The first joint annual report on joint inspections was published in January 2018. The second was published in February 2019.

Business & Human Rights Resource Centre have collated all related reporting below.

LATEST REPORTS

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Article
5 June 2019

Qatar: Latest report on World Cup 2022 promises worker welfare progress across country but faces criticism over “non-work-related" migrant deaths

Author: Matt Slater, The Independent

The chairman of Qatar 2022’s organising committee has admitted the “high number” of deaths recorded by the latest workers’ welfare report are a “tragedy” but insists the Gulf state is making progress... there is an alarming section on “non-work-related deaths”.

Between February 2018 and January [2019], 10 workers died away from building sites, with nine of them dying in their bedrooms and six of those being under 36. The men were aged between 26 and 49 and five of them came from Bangladesh, three from India and two from Nepal. “The Supreme Committee is cognisant that this is a high number of deaths and has been putting in place targeted programmes for early detection and treatment of potential health risks and issues,” the report says...

[The] organisation has started a medical study into the deaths with a local university, brought in annual health checks and now monitors where every worker is to make sure they are not lost in the system when moved from one site to another...

Nicholas McGeehan, an expert on workers’ rights in the Middle East, said: “These nine deaths are from only the Supreme Committee’s World Cup workers, a tiny proportion of the Qatar migrant workforce. It is unsafe to work in those conditions without very substantial safeguards, and the Qataris should have independently investigated the health risks and put those protections in place.”

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Report
31 May 2019

Fourth Annual Workers' Welfare Progress Report (February 2018 - January 2019)

Author: Supreme Committee for Delivery & Legacy (Qatar)

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Item
30 May 2019

SC releases fourth Annual Workers’ Welfare Progress Report

One of the landmark achievements for SC was the successful reimbursement of recruitment fees... 123 contractors and sub-contractors agreed to pay back recruitment and relocation costs to their workers... Workers have also benefitted from a systematic grievance redress mechanism... The SC’s flagship grievance platform, the Workers’ Welfare Forum (WWF), was lauded at the Labour Law Reforms conference held last October in Doha... The report also highlighted the paramount focus SC lays on workers’ health and safety at work sites... [and] identified the various challenges faced during the year. These include non-compliance with welfare standards by smaller firms, as well as, lack of specialised professionals in occupational health, among others.

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Report
29 April 2019

Annual External Compliance Report of the Supreme Committee for Delivery and Legacy's Workers' Welfare Standards

Author: Impactt Limited (UK)

The average overall initial audit compliance rate across the 24 contractors audited in 2018 was 75%. By the time of the follow-up audits, scores increased to 89% overall. During initial audits, average compliance was high in the areas of personal documents... transportation, accommodation and food, worker representation and induction... contractors closed out or made progress on 71% of issues [improving] on the previous year (58%)... The increased pace of remediation is largely due to the SC’s increasingly interventionist approach... The SC has identified and communicated solutions to complex issues that were previously going unresolved... contractors have a better understanding of compliance requirements... driven by engagement between the SC and mid- and senior-level management of contractors [and] company-to-company engagement... Contractors have more capacity to drive compliance in the form of dedicated personnel (Worker Welfare Officers, WWO).

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Report
26 February 2019

SC and BWI publish second workers' welfare progress report

Author: Supreme Committee for Delivery & Legacy (Qatar)

The Supreme Committee for Delivery & Legacy (SC), the organisation responsible for delivering the tournament infrastructure required for the 2022 FIFA World Cup Qatar™, and global trade union Building and Wood Workers' International (BWI), have released their second annual report outlining the findings from a series of inspections conducted during 2018.

The report covers key findings, non-compliances and observations identified by the JWG during their inspections. It also follows up on actions undertaken to correct non-compliances...The JWG representatives and inspection team travelled to Doha on six occasions in 2018 to undertake construction site, accommodation site and follow-up inspections. For the first time, the scope of the inspections extended beyond international companies affiliated with BWI to cover the whole SC programme. This included local Qatari construction companies and other international organisations not affiliated with BWI...

[T]he JWG also made recommendations to improve aspects of working and living conditions including working at height activities, improved storage, issuance of harnesses and continuing to enhance health record management and training for contractors' medical staff. The report also outlines the success of strengthened Workers' Welfare Forums (WWF) – a critical grievance mechanism mandated by the WW Standards.

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Report
8 March 2018

Annual External Compliance Report of the Supreme Committee for Delivery & Legacy's Workers' Welfare Standards

Author: Impactt Limited (UK)

Impactt’s initial audits found that contractors achieved a high percentage of compliance in the areas of personal documents (which includes compliance on passport retention), end of service procedures, construction site health and safety, transportation, and accommodation and food...all areas have compliance rates above 50%. Moreover, on some issues, compliance rates have increased by more than five percentage points. These include contractor self-audits, induction, disciplinary procedures and worker representation. In other areas, however, compliance rates have decreased and there are clear opportunities for improvement, including in recruitment fees, contracts and administration, treatment, and wages and allowances...Impactt’s analysis of findings by contracting tier shows that the number and severity of  issues tends to increase further down the supply chain.

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Article
5 March 2018

Qatar 2022 organiser launches Workers' Welfare website

Author: The Peninsula

The Supreme Committee for Delivery and Legacy (SC) launched today a new website Workers' Welfare for the wellbeing of those helping to deliver the 2022 FIFA World Cup stadiums. 

https://www.sc.qa/en/opportunities/workers-welfare

The website details on how the committee serves the worker community. Apart from a detailed guide on the worker's life, facilities offered, the outreach programmes and other such details, it also gives details on the workers welfare forums and grievance hotline. The portal also provides information about the number of workers on each stadium site, the man hours completed and the site inspections done. One could even review the statistics for a particular project site, such as Al Bayt Stadium, Al Rayyan Stadium, Qatar Foundation Stadium etc.

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Report
5 February 2018

SC and BWI publish first annual report on workers’ welfare progress

Author: Supreme Committee for Delivery & Legacy (Qatar)

The Supreme Committee for Delivery & Legacy (SC), the organisation responsible for delivering the infrastructure required for the 2022 FIFA World Cup Qatar™, and the Building and Wood Workers' International (BWI), the global trade union for construction workers, today published the findings from a series of inspections carried out at four FIFA World Cup™ stadium sites during 2017...the [Joint Working Group] (JWG) met in Qatar six times during 2017, inspecting four different stadium construction sites and accommodation facilities. The JWG made recommendations to improve aspects of working and living conditions, such as better storage systems for workers’ harnesses, improving health record management and providing training for contractors’ medical staff. The SC is already working on all recommendations made in the JWG report. Areas that were singled out in the report as positives include the well-staffed occupational health clinics, and the Workers’ Welfare Forums (WWF), set up by the SC to encourage workers to speak openly about any issues they have in relation to their work or accommodation. The JWG recognised the importance of free and fair discussions in the WWFs, which are central element of the grievance mechanisms available to workers...

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Report
22 June 2017

Second Annual Workers’ Welfare Progress Report January 2016 – February 2017

Author: Supreme Committee for Delivery & Legacy (Qatar)

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Report
5 April 2017

Annual External Compliance Report of the Supreme Committee for Delivery & Legacy’s Workers’ Welfare Standards

Author: Impactt Limited (UK)

The results of Impactt’s external compliance monitoring show overall progress in some of the most prominent areas of concern. The majority of contractors we audited show a good degree of compliance with the WWS [Workers' Welfare Standards] for accommodation and construction sites. Most contractors were compliant on recruitment fees, contract substitution and passport retention, however there were some critical issues that require the SC’s ongoing attention...Seventy-eight percent of the non-compliances and observations identified were resolved or progress had been made in resolving them, particularly in areas related to procedural compliance requirements...such as provision of medical care and transportation, facilities management and end of service procedures. Further progress is needed on some of the more complex challenges, such as promoting the effective functioning of robust dialogue mechanisms (Workers’ Welfare Forums), providing workers with adequate residence permits and reimbursing recruitment fees to workers who provide evidence of payment...Based on our monitoring findings, we propose a three-year roadmap for the future...

Roadmap
1. Improve the effectiveness of efforts to drive compliance with the WWS
2. Prompt behaviour change in manager-workers interaction
3. Collaborate for greater reach and impact

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