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en/brazil-reports-claim-application-delivery-workers-work-harder-earn-less-and-do-not-receive-support-from-companies-during-the-pandemic-includes-company-response#c208868

Rappi response

Author: Rappi, Published on: 19 May 2020

...We created and are now developing a massive educational, self care and preventive campaign. We have been massively and daily communicating the entire ecosystem to follow the authorities’ safety orientations before, during and after a delivery...We developed and put into practice the “delivery with no contact”...We bought and are intensively distributing thousands of alcohol gel units and masks to delivery partners...On the Rappitendero’s app, we created a specific bottom through which they can notify Rappi if they present symptoms related to Covid-19 or are diagnosed with it, so that they stop making the deliveries and get immediate orientations. We created a financial fund to support the Rappitenderos who have Covid-19 symptoms or the illness itself, throughout the 15 days they will have to be in quarantine. In Brazil, the fund is managed by Cruz Vermelha. Moreover, Rappi’s freight cost varies according to climate, day of the week, hour, area, distance and complexity of the order. Also, Rappi enables that clients give tips to Rappitenderos through the app. In the last weeks, the company identified a 50% increase in the percentage of people who give tips, especially during the weekends. The amounts, on average, increased 80%. In some weeks, around 50% of the orders were made with tips.

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Related companies: Rappi