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Migrant hotel workers in Qatar and the UAE: What are hotels doing to prevent labour abuse?

As Qatar and the UAE seek to diversify their economies and prepare to host international mega-events World Cup 2022 and the Dubai Expo, migrant labour will form the backbone of hotels’ efforts to accommodate workers. As part of our Gulf work we have surveyed international hotel brands on their steps to safeguard workers in their hotels.

In 2018 (following a 2017 pilot), the Business & Human Rights Resource Centre surveyed 17 international hotel companies on their approach to safeguarding the rights of migrant workers and initially only a minority participated. Our research found a stark contrast between hotel chains' public commitments on human rights and how these are enforced in Qatar and the UAE.

In 2021, the Resource Centre again surveyed international hotel brands on their approach to migrant workers’ rights, including on conducting adequate human rights due diligence and engaging with business partners – property owners, franchisees and suppliers – to do the same. The survey also asked brands about their response to the COVID-19 pandemic to understand how they safeguarded workers’ rights in the crisis. Following publication of the report, non-responding company Millennium & Copthorne Hotels submitted a response to the survey on 30 September 2021.

This database allows users to explore and compare companies' reported action in key risk areas, including recruitment, payment of wages and freedom of association, and to find out which companies failed to respond.

For further information on our Gulf work, see here.

Inhospitable: How hotels in Qatar & the UAE are failing migrant workers

Read our 2019 briefing