The 2004 Mining Ombudsman Annual Report examines why the Australian mining industry needs an independent complaints mechanism and what it would look like. It details progress in cases from Papua New Guinea, Peru, the Philippines, Indonesia and Fiji involving environmental degradation and human rights abuses. [refers to BHP Billiton, Durban Roodepoort Deep (now DRDGold), Emperor Mines, Placer Dome, Climax Mining]