This report provides an update on Shell’s social and environmental impacts in the Niger Delta…[T]he case studies reveal a…continuing failure by Shell and [Shell’s Nigerian subsidiary, the Shell Petroleum Development Company (SPDC)] to operate in the Niger Delta fully according to robust international social and environmental standards; severe pollution of air, land and water, with disastrous impacts on health and livelihoods; inadequate inclusion of communities in decisions affecting their lives; a failure to dialogue respectfully, address critical needs and maintain trust; short-termism and lack of vision. Shell’s own General Business Principles, if rigorously implemented, would go some way to meet these concerns…The report makes…ten overall recommendations to Shell and SPDC…[includes response and comments by Shell, and full text of Shell’s General Business Principles]